Why can't I get through on the phone?

Our team experiences very high call volumes throughout the day, especially during peak periods such as early mornings, lunchtimes, and just after school hours. While we do our best to answer every call promptly, there may be delays. For non-urgent enquiries, we strongly encourage you to email the appropriate team directly - whether that’s Reception, Nursing, or Allergen Orders - using the contact details on our website contact page. To help reduce the need to call, we are working hard to provide as much up-to-date and relevant information as possible in our FAQs. You may find the answer to your question on this page - including information about bookings, referrals, immunotherapy, test preparation, and more.